Website and Technical FAQs
Q. My login or password to Access2Answers doesn't work. What do I do?
A. Send an e-mail with your name, company name, and phone number to hrpd.feedback@heatcraftrpd.com with the subject: Access2Answers Login Problem. Or use our Contact Us page.
Q. How do I get a login to Access2Answers?
A. Contact your Sales Representative. If you need a contact, use our Find a Sales Rep.
Q. I need wiring diagrams or installation, maintenance or operations instructions. Where can I find them?
A. Our Refrigeration Systems Installation and Operation Manual for all brands and all evaporators and condensing units and systems ranging 1/2 to 80 HP with typical wiring diagrams is located in the Training and Education section under Resources. Or, you can download it here.
Q. I need your Engineering Manual for basic refrigeration information and reference tables.
A. Where can I find it? The Engineering Manual is located in the Training and Education section under Resources. Or, you can download it here.
Q. I clicked on a PDF and it won't open. What do I do?
A. First, make sure you have the latest Adobe Reader plug-in. You can download it for free from adobe.com. Second, we recommend that you right-click on our PDF links and save the file to your hard drive. Then, open the PDF with Adobe Reader on your computer. This method is more reliable than opening a PDF from within your internet browser.